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Information for parents and carers

This section provides independent information, advice and support to parents and carers of children and young people with special educational needs and disabilities (SEND).

We aim to ensure that you feel more informed and are able to be fully involved in decisions relating to special educational needs provision.

Understanding the current law for children and young people with special educational needs and/or disabilities can be very challenging for parents and young people.

A key part of our role is to enable you to understand the processes as fully as possible and help you to make the right decisions. Whether you need someone to talk to about a specific concern you're having or more general information and advice about special educational needs and disabilities processes, we're here to help you.

Accessing our service is easy:

  • telephone or email our advice line where a trained support worker will discuss your enquiry and establish with you what support you require
  • together you can agree the support and next steps that we will take to help you

If you'd rather someone else makes that initial telephone call for you, that's fine providing you've given your full consent. This could be a practitioner currently connected with you and your family.


Our advice line

If you think that we may be able to help you call our advice line to speak to a support worker.

Telephone: 01629 533668
Opening hours
9.30am - 3pm
9.30am - 3pm
9.30am - 3pm
9.30am - 3pm
9.30am - 3pm

For all enquiries which are not advice line related, please telephone the main office number on 01629 533660.

Messages can be left outside office hours.  Response times are given when messages and emails are left.

During holiday times the advice line will operate but with reduced staffing. Therefore response times may take longer than usual.